Sunski

Make sure to double check your address and don&apos;t rely on auto-fill! If you happen to make a mistake when placing your order, please email us right away and we will try our best to help you make the change.Our turnaround time for package processing is really quick, so most times there is not much we can do. Our warehouse fulfills orders quite quickly, but if your request is received within 27 minutes of placing the order we will be able to change your address or cancel your order. We are unable to edit the items of your order, only change the shipping address or cancel the order.FYI: if your billing address is incorrect and the order went through, then that is fine - we can&apos;t change that on our end anyways. Please make sure to double check your addresses before placing your order.

Our turnaround time for package processing is really quick, so most times there is not much we can do. Make sure to double check your address and don't rely on auto-fill!
FYI: if your billing address is incorrect and the order went through, then that is fine - we can't change that on our end anyways. Please make sure to double check your addresses before placing your order.

Oops! I wrote in the wrong address on my order..

Shipping and Order Info

How do I return/exchange?

Is there a return fee?

How long will it take to receive my refund?

Do you accept international returns?

Can I exchange a gift?

Can I include multiple returns in the same package?

When will I receive my exchange order?

Where can I get a return label?

Returns and Exchanges

Can I change the items in my order once placed?

When will my order ship?

How long does shipping take?

Do you ship internationally? What service do you use and how long does it take?

Are there additional fees for international orders?

Where can I find my order number?

There seems to be an issue with my order

Do you offer free shipping?

The mirroring is scratched - what do I do?

How do I choose which lenses will fit my frame?

Which lens kit do I use for the Original, Headland and Madrona?

I can't find the lenses that I need.

Are all of the lens kits interchangeable?

What comes with the Lens Kit?

How do I install my new lens replacement kit?

Damaged Lenses - Replacement Kits

My sunglasses frames are broken, what do I do?

Missing screws?

My sunglasses frames are bent, how can I fix them?

Broken/Damaged Frames

Out of stock?! When will they be back?

Are your lenses polarized, UVA/UVB, UV400 and 100% full spectrum UV protected?

What are the dimensions of your shades?

Are your shades made out of Recycled Plastic?

What is the difference between your different lenses?

Where are your shades made?

Can I customze the sunglasses?

Where can I find sun shields for the Alpine styles?

Do you have non-polarized lenses?

Can sun shields fit in any of the sunglasses frames? What are the sunglasses that have sun shields?

What is the Helio Lens?

What is the Aura Lens?

Removing and Inserting Sun Shields

Product Information

Do you have prescription/rx lenses?

What styles do you offer in prescription/rx?

What's the status of my prescription order?

What is the Return Policy for Prescription/Rx?

Prescription/Rx

How do I keep up and clean my sunglasses?

Care

Do you have stickers?

Lost your Sunskis on an epic adventure?

Do your shades float?

If I have multiple discount codes, can I use them at the same time?

What do I do with my old broken shades?

How can I get a pro deal code?

Can you recommend a style for me?

Do you have an affiliate program?

General/Misc Questions

Want to carry Sunski in your store?

Already a retailer but need help?

Retailers

What is your Lifetime Warranty policy?

Can I still go through the warranty even if I bought it from a retailer?

Warranty

None of this answered my questions!

Still Need Help?

Oops! I wrote in the wrong address on my order..Updated a month ago